Will I be charged the ASAP service fee if I process a refund?

The ASAP Service Fee is non-refundable, even if you refund, issue a credit or otherwise void a transaction. This is true for refunds, voids and credits that are processed for any reason--customer changes mind and wants a refund, the class is cancelled, etc.

If you pass on the ASAP Service Fee to the customer/student, you can refund your customer/student the ASAP Service Fee, but ASA will still you the ASAP Service Fee.

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