Where are my classes?

When course groups and classes that you have already created aren't showing on your public ASAP webpage, there are several common reasons why this may be happening. Here is a list of things to check on to make sure your classes are available to your customers for registration.

Reason 1:  The time period that the class is scheduled in is not yet/ no longer available for online registration.

You can get to this screen by selecting Configure | Online Registration from the left nav panel.

In this example, assume that it's December 15, 2011 and that you are looking for a class that is scheduled in the 2011 time period. Note that the registration end date for this time period is December 14, 2011. If you want this time period, and the classes within the time period, to appear in your public website, edit the end date of the time period to extend beyond the December 15, 2011 (as long as the time period should be available for online registration).

Looking at the same time period, if the current date is August 8, 2010, this time period, and the classes that are scheduled within the time period would not be visible online until August 9, 2010 at 8:00AM in the time zone you have designated as your home time zone in Configure | Preferences.

The dates that time periods are available for online registration is editable, so change these dates as necessary, saving the changes that you make.



Reason 2: The course group that the classes you are looking for is filed in is not selected to be shown online:

You can get to this screen by selecting Configure | Course Groups from the left nav panel.

Course groups are designed to be shown online or not shown online. This is because you might be doing a lot of behind-the-scenes work on course groups and classes and you might want to keep a time period only visible to admin users until the classes are ready for prime time. To check to see if the course group you are looking for is configured to be shown online, select Configure | Course Groups, select the course group from the drop down and make sure there is a tick in the Show Online box. As always, save any changes that you make.



Reason 3: The class isn't selected to be shown online.

Get to this screen by finding the class you are looking for and click edit.

In the top area of the Edit Class screen, there is a show online tick box. This gives you the flexibility to create classes that are only available on your admin site. To show a class online, select Show Online and save changes.
 

Reason 4:  The class is no longer happening/is over

Get to this screen by finding the class you are looking for and click edit.

Classes will only show on your public ASAP website if the class is still happening. Looking at the example below, assume that the current day is April 17, 2012. The class will be available for online registration up until April 16, 2012 but after that date, the class will no longer be available for online registration (even if the time period that contains the class is still available for online registration). Likely, at this point, there is no reason to have the class available for online registration on your public site anymore, but if you need to change this for some reason, edit the end date to be whichever date you need it to be and save changes.

Also! If you have configured your Preferences to not allow registration after classes begin, classes will disappear from your public ASAP site after the first day of a scheduled class.



Reason 5:  The Time Period that contains the classes you are looking for is not configured to be available within the system.

You can get to this screen by finding the Time Period and selecting Edit.

The Configuration is complete, make this time period available within the system tick box must be selected for that time period and classes within that time period to be posted on your public site. If this tick box is not selected, the time period will be available for creating classes on your admin site, but classes in this time period won't be available for registration on your public site and on your admin site. This prevents both your registrars on your admin site and your customers on your public site from registering for classes before you are ready for that to happen.


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