Service, convenience and transaction fees

Many organizations charge a service fee (aka convenience or transaction fee) to offset the costs of online registration. We allow Service Fees for any reason deemed necessary by the client that abides by and is consistent with the laws of the state they reside in and offer services in. The client is responsible for following the rules and laws of their state(s). Reasons for adding a Service Fee may be as a way to pay for the registration system, as a registration fee that covers and assists in expenses of the organization, covers the costs of offering and efficient online registration from home feature to the customer, etc.

We are currently not intending to offer the ability to control the Service Fee by payment method. Instead, we will continue to allow Service Fees for Public Portal, Admin Console or both. The client does have the ability to provide discounts, for whatever reason. That reason is the client’s alone to choose and is consistent with current functionality built into ASAP to control and offer discounts. Here are some notes as to where the fees can be charged as well as how to set this up.

Where ASAP can charge convenience fees for:

  1. Online transactions (CC and ACH),
  2. Admin side transactions (which can be cash, check, CC or ACH)  or
  3. Both public and Admin.  If you only charge the convenience fee to public shoppers who all use CC to pay, but not on Admin, then shoppers who walk in or call in to the office and opt to pay by CC on the admin side will not automatically get charged the convenience fee unless the admin adds a convenience fee manually by clicking to add Manual Fee and giving it a standard label for reporting purposes.

What ASAP can charge:

The convenience fee passed on to the customer can be done as a percent or flat fee.

How to set this up:

If you want to pass on a percentage (e.g. 3.5%) or dollar (e.g. $4) of all transactions, contact Customer Support via email as this must be configured for you. Just specify if you want this fee to apply on admin, public or both following the notes above.

Can I just charge the fee for certain payments (ie. credit cards)?

No, in ASAP we do not differentiate which type of payment is being received when we charge the fee. The fee is done automatically based on the invoice itself, not if a customer elects to choose other forms of payments. 

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