In ASAP, we have two different processes that may sound similar at first but function in two separate ways. We have refunds and we have credits. The gist of the two is that a refund in ASAP is NOT the same thing as a credit. Simply put, a credit is an account credit that can be used towards future payment or purchases. A refund simply puts whatever payment type directly towards how the student had initially paid. Let's go over how each of them function:
- Refunds are way to return the payment type back to the purchaser. This is not in a sense, a reversal of payment, but a way in which to refund whatever monies back to the student.
- Refunds, as mentioned, are not a reversal of payment. If you have accidentally charged the wrong amount to the student, processing a refund will not create a balance.
- Refunds are way to settle incorrect charges, handle dropped/cancelled classes, courses, lessons, camps, etc. Here's a support article on how to do one: Refunds
- Credits are an option if say, your organization has a non-refundable policy. What happens is instead of returning the original payment back towards the student, it creates a credit for a specified amount to be used for future purchases.
- Credits are displayed on the student's account for them to see and use for future purchases.
- In some instances, you may have two different types of credits turned on in ASAP. Here's a support article that explains the differences: Account Credits and Generic Credits
- If the student requests to not use their credit or if you would like to remove the credit from the student's account, please follow these instructions to do so: Cash Out Credit