FAQs
FAQs: Support
FAQs: Most popular!!!
- Send a link / URL to your staff so they can log into ASAP
- ASAP Development Process
- Site slow downs, processing issues, and maintenance
- ASAP Security and Backup Information
- Why don't I see a class I just created in my public website? The course group is showing up and so are other classes within that course group. (Setup and Use)
- I don't see the listing (Course Group) on the left nav panel on my public page that I expect to see. Why might this be happening? (Setup and Use)
FAQs: Setup and Use
- Supported Browsers
- A customer reported seeing a warning about security while registering on my public site. Why did this happen?
- I posted a featured class but I don't see it on my public page. What's going on?
- What's the best way to get a notification when someone registers for a class?
- I'm having trouble saving something. What's going on?
- Where do staff bios appear?
FAQs: Course and Class Management
- Import enrollment records
- How do I enter the time into the Class From and To fields?
- How do I edit a class I already created?
- How do I edit a course I already created?
- What do I do if I want to schedule a class but don't know when it will be happening?
- What does Auto Re-Enroll mean?
FAQs: Financials
- Will a customer / student see a Void invoice on the Public Portal?
- How do I refund part of an invoice to cash/check/credit card and the other part of an invoice to credit?
- Will I be charged the ASAP service fee if I process a refund?
- Why can't I process a refund?
- I use BluePay and it doesn't seem to be working anymore. What's wrong?
- A student wants to give account credit to a friend. How do I do this?
FAQs: Reporting
- I don't see anything in my Transaction Report. What's going on?
- How can I see a list of email addresses that have had emails sent through Manage Emails?
- How do I run the Student Report across Time Periods?
- Is there a way to include email addresses in class rosters?
- How do I make custom registration form questions appear on a roster or a report?
- I'm trying to run an attendance report, but I only see one page of dates. How can I see more?
FAQs: Online registration and your public ASAP site
FAQs: Students and customers
- How to add Home School to your registration form
- I enrolled a student in the wrong class. What do I do?
- Can I auto-populate fields in the student registration form?
- How do I change contact information for a family account?
- Can I reset a customer's password from my ASAP admin site?
- How should I instruct a student / customer to reset his/her password?