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  1. ASAP | Vanco
  2. Working With Money
  3. Troubleshooting

Troubleshooting

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  • Duplicate Transaction Error Message
  • If I merge an invoice, can I refund a payment?
  • Unable to process payments
  • Authorization holds and pending payments
  • How do I remove a balance due after refunding/crediting the student from a partial payment?
  • ASAP issued an account credit but I want to refund/credit the customer a different amount, what do I do?
  • Fixing invoices with the "Recalculate Invoice" link
  • How do I refund a credit card (or other payments) after a transfer?
  • I have processed too much on a payment and refunded my student, how come they don't show a balance due?
  • Recording an Overpayment in ASAP 4
  • Recording an Overpayment
  • Response codes for declined transactions
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