Troubleshooting
- Duplicate Transaction Error Message
- If I merge an invoice, can I refund a payment?
- Unable to process payments
- Authorization holds and pending payments
- How do I remove a balance due after refunding/crediting the student from a partial payment?
- ASAP issued an account credit but I want to refund/credit the customer a different amount, what do I do?
- Fixing invoices with the "Recalculate Invoice" link
- How do I refund a credit card (or other payments) after a transfer?
- I have processed too much on a payment and refunded my student, how come they don't show a balance due?
- Recording an Overpayment
- Response codes for declined transactions