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  1. ASAP | Vanco
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  3. FAQs: Financials

FAQs: Financials

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  • How do I refund part of an invoice to cash/check/credit card and the other part of an invoice to credit?
  • Will a customer / student see a Void invoice on the Public Portal?
  • Why can't I process a refund?
  • What's the best way to process financial aid?
  • What should a student/customer/registrant do if a credit card is declined?
  • I get bccs whenever a payment is processed How do I know if an invoice was processed on my public page or on admin via Quick Enroll?
  • I don't want my registrars to have to manually input coupon codes. Is there a way to automate this?
  • I registered a student on my admin site with Quick Enroll. How should I instruct them to pay for the registration on our public site?
  • How do I balance my incoming payments and credits and see if the transaction happened on my admin or my public site?
  • I'm not getting the numbers I expect to get when I run the Account Distribution Report. What's going on?
  • What's the best way for me to see all registrants with pending/partially and/or unpaid invoices)
  • I want to charge a fee per student per time period. How do I do this?
  • What does it mean if I assign a G|L code to a Time Period?
  • I need to charge a late fee on an invoice. How do I do this?
  • How do I record an offline payment?
  • How do I allow students to pay a deposit on my public site?
  • How do I give credit to a student on a paid invoice?
  • What do I do if I want to refund a credit card transaction beyond 120 days?
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